Refund policy

Thank you for shopping with The Healing Nest. We want you to love your products. If something isn’t right, we’re here to help.

Returns

  • Eligibility:
    • To be eligible for a return, items must be unused, unopened, and in the same condition you received them.
    • For health and safety reasons, we cannot accept returns on items that have been opened, used, or tampered with.
    • Items must be returned in their original packaging.
  • Timeframe: Returns must be initiated within 30 days of delivery.
  • Non-returnable items:
    • Gift cards
    • Final sale items
    • Opened or used skincare products

Refunds

  • Once we receive and inspect your return, we will notify you whether your refund is approved or rejected.
  • If approved, refunds will be processed to the original payment method within 5–10 business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the product was defective or we sent the wrong item.

Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us with your order number and details.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery. Please include photos of the product and packaging. We will arrange a replacement or refund at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

How to Start a Return

To initiate a return, contact us at:

Email: [support email]
Phone: [phone number]

Please include your order number and reason for return. Our team will provide return instructions and the return shipping address.

Questions?

We're here to help. Reach out anytime at [support email].

Disclaimer

This template is provided for general informational purposes only and does not constitute legal advice. Review and adapt this policy to meet your specific business needs and consult a legal professional to ensure compliance with applicable laws.